Please don't take this personally but my husband hates you. This is one case where the "It's not you, it's me" speech will not work. It is you...all you! Where do we even begin to explain.
Perhaps it is the plethora of fees you charge for nothing. The fees should stay the same...but sadly no. We think you make the figures up as you go.
Sometimes two bags can be checked for no additional cost. Other times it is a $20 Canadian surcharge, other times it is $75 or even as much as $100, the other times it is nothing at all.
Then there are your change fees. Sometimes no change fee sometimes it costs $90 others $200 or $250 BEFORE the fare difference and is never what was quoted at the time of booking.
Then we move to your lovely "food". Which on the international flight you still provide "free" is at best, inedible. You get what you pay for I suppose although with increasing fares and decreasing cabin space, "edible" food does not really seem like an unreasonable request. Alas this is not where our disappointment in your high quality "service" ends. On other flights where I can purchase food that may be slightly more appetizing WE MUST use a credit card. No other option exists. Charging a pitiful sandwich and can of Pringles on my credit card is the last thing I want to do however you leave us no choice.
While we respect the fact that for our own security we can no longer transport more than a drop of liquid through security, questioning us what my husband will do with the "large" bottle of water he requested of you in flight seems a bit rude. What did you think he was going to do with it?? Maybe take it to the lavatory and make some sort of "shower" out of it? Really??
Then we move to perhaps what has become the deal breaker. Notification of flight changes, or the blatant lack there of. Most times I am anal enough to catch whatever flight change you try to slip past us however in the last month you have gotten away with it 3 times! Not just to my husband by my father and daughter too. Really calling my father as the plane is ready to pull away from the gate really isn't proper notification. Nor is emailing us that you have moved my husband to another flight at YOUR discretion when we asked changes be called in to us. Paying for three airline tickets to get my husband back to the UK and to work because of your stupidity and lack of customer service is not okay, EVER. While I understand economic times are tough, you are in the customer service business. Telling us the best you can do for us is to purchase a new ticket sooner than later is really not customer service on any planet.
There are so many other things I could mention that have caused our relationship to go south. Losing my suitcase for over a month, then once finding it shipping it to some random address, running out of "free" meals on the aircraft and flying planes with only one functioning lavatory in economy come to mind, but I digress.
Please consider this letter a termination of our association.
Sincerely,
Former Air Canada Passengers.
