Tuesday, November 30, 2010

Another Fine Example of Customer Service....



I am totally convinced the customer service industry is dead. Obviously since it is winter and I live in Canada having snow tires is a necessity. Last week my father gave me some coupons to get tires. My husband and I went to the tire place and had 4 winter tires in the correct size put aside for us and said we would be back the next day to have them put on. When we went back to have them put on the gentleman told my husband there were only 2 left!! Okay...now I know math has supposedly "changed" since I was a child but 2 is still less that 4! We ended up ordering the tires in...we were told they would be here by Monday. Well we decided that wasn't going to be acceptable since the tires on my car were...well...bald. We managed to get tires else where and have them put on the car. Good thing too. Today is Tuesday. Around 10 am I got a call from the tire place where we ordered the tires to apologise for another little mix up. Apparently my tires arrived yesterday as expected HOWEVER the stupid numb nuts didn't save the 4 tires for me. Should I still want them he MAY be able to get me some by next week. Now it was really a non issue since I had already found tires elsewhere but had I waited I would have been up the river without a paddle!
How do stupid people keep jobs anyway???

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